Long Term Care Ombudsman

Senior Connections, The Capital Area Agency on Aging's Long Term Care Ombudsman Program provides advocacy and assistance to residents of the City of Richmond and the Counties of Charles City, Chesterfield, Goochland, Hanover, Henrico, New Kent and Powhatan.

Our Long-Term Care Ombudsmen confidentially assist residents of Long-Term Care facilities and family members with the following services:

  • Serves as a link to long-term care facility residents and the person(s) responsible for their care

  • Receives questions, complaints and general concerns from individuals regarding financial, social, or family issues

  • Provides residents and family members with information about patients' rights, government benefits and other appropriate assistance

  • Protects and advocates for the rights of persons living in nursing homes and assisted living residences.

  • Counsels families in how to express their concerns and makes referrals to other appropriate community and advocacy agencies

  • Promotes awareness about the rights of older persons and provides training to long-term care providers

For additional information, please click on the links on the right.


If you need the assistance of a Long Term Care Ombudsman, please call 804.343.3000.  You can also send an email to one of Senior Connections' Long-Term Care Ombudsman.

Laurie Hunter's Email:  lhunter@youraaa.org

Katie Kirk's Email:  kkirk@youraaa.org

Sarah Traylor Email: straylor@youraaa.org


Long-Term Care Ombudsman Volunteer Coordinator

Katie Serola Email: kserola@youraaa.org