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Ride Connection

Interested in Driving For Us?

Senior Connections’ Ride Connection program provides point to point transportation services to eligible individuals over the age of 60 and adults with disabilities living in the City of Richmond and Counties of Charles City, Chesterfield, Goochland, Hanover, Henrico, New Kent, and Powhatan. Transportation Providers are needed to help fulfill our mission.  If you are interested in driving for us, please note that Senior Connections takes a hands on approach during the qualifying process to ensure compliance with safety and quality standards. This process includes a review of safety compliance procedures, driver and attendant background checks, drug testing, and site visits where vehicle and driver inspections take place.  Transportation providers must be accessible, accurate and provide superior customer service to riders. All potential providers must submit a full information and qualification packet for consideration.

For more information please email Colleen Wilhelm or submit an inquiry online:



During this COVID 19 crisis, Ride Connection continues to work remotely to meet the transportation needs of our older adults and persons with disabilities.  Although medical providers are rescheduling office visits, our riders continue to need access to necessary appointments for acute illness, medication management, and dialysis. We require at least 4 business days’ notice to schedule rides. Rides are scheduled on a first-come, first-served basis and there are a limited number of slots available each day. The limit is 2 round-trip rides per month. We do not have the capacity to schedule next-day rides. Medicaid recipients, please contact your Medicaid provider to determine if you have a transportation benefit.

We are working to accommodate all medically necessary rides with a few days’ notice to ensure continuity of care and access to health. In some situations, we may also be able to accommodate riders needing assistance for other necessary activities of life, such as trips to the pharmacy or grocery store.  We bill for services 30-60 days after your ride. We use the Virginia Poverty Sliding Scale to determine co-pays. No-show fees will apply.

Following CDC guidelines, our transportation providers are taking necessary precautions to maintain clean vehicles and social distancing to help riders, drivers and staff remain safe.  Riders are required to wear a mask.

Call the Ride Connection Hotline at (804) 672-4495 and leave a detailed message to schedule a ride or get information on transportation resources.

Ride Connections Hot Line - (804) 672-4495

Ride Connection is a mobility management, funded in part by the Virginia Department of Rail & Public Transportation, to help older adults and persons with disabilities have the knowledge of and access to transportation to help them age safely at home and live a healthy, connected life.

Our ride counselors offer transportation education, travel training and referrals to local transportation providers.   We also assist with discounted GRTC fixed route and CareVan tickets as well as Chesterfield Access vouchers on a limited basis. For those who meet eligibility requirements, Ride Connection is also able to provide two (2) round-trip rides to medical appointments for persons living in the City of Richmond and the Counties of Charles City County, Chesterfield, Goochland, Hanover, Henrico, New Kent and Powhatan.  


  • Older Adults (age 60+) living in our service area

  • adults with disabilities under the age of 60 receiving SSI or SSDI

Individuals needing a ride to medical appointments through Ride Connections, please note:

  • We require seven (7) days' notice to schedule rides, which are subject to availability.

  • Riders are asked to pay for a portion of the cost, based on a sliding scale, determined by the Virginia poverty scale.

For additional information, please call:  Ride Connections Hot Line - (804) 672-4495

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Adapted a bus to transport disabled persons
Handicapped boy is picked up by school bus
Woman Helping Senior Man To Board Bus